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My WCF .Net App is offline

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Last updated by Rudolph Keown on September 02, 2013 15:08

There are a few steps you as developer can take to ascertain why your apps is not working. Please have a look at the steps below and if your app is still not working, please contact us.


Step 1: 

Check if any of the APIs are experiencing downtime by clicking the following link: API Status
Click on the individual APIs will give a more detailed view: Uptime, Response Time and Response Time Per Country.
Troubleshoot: Our team gets alerted of API downtime, and this should be fixed within a few minutes.

Step 2: 

Check if you can connect from a pc to the api by using the ping command. This will determine if there is a connection issue in general.

cmd: ping
Pinging [] with 32 bytes of data:
If your ping cannot resolve then proceed straight to Step 4 and report this issue to us.

Step 3: 

If you could ping successfully try and telnet into externalappapi by trying any or all of the following independently:

telnet 9150
telnet 9151
telnet 9152
telnet 9153

Externalappapi is the central point for all C# apps, so if you can communicate to this point it means all connections from our side are up and running.

Step 4:

 If you are still unable to communicate with your app proceed to log a ticket with us at Developer Support Centre informing us what you have tried as well as supplying the following information:

  • App Name,
  • Whether it is Mobi or C#,
  • As much information of what the problem you are experiencing, and
  • When it first started.