There are a few steps you as developer can take to ascertain why your apps is not working. Please have a look at the steps below and if your app is still not working, please contact us.
Check if any of the APIs are experiencing downtime by clicking the following link: API Status
Click on the individual APIs will give a more detailed view: Uptime, Response Time and Response Time Per Country.
Troubleshoot: Our team gets alerted of API downtime, and this should be fixed within a few minutes.
Check if the URL to your app can resolve correctly in your web browser. Also if you can navigate within the app.
Troubleshoot: If the URL does not resolve correctly in your browser, the problem is with the ISP, and you should notify them.
If you have recently made changes to your app, please check that you are using only supported code.
Troubleshoot: Refer to Mobi Portal App Specifications
If the app is still not working, log a ticket with us at Developer Support Centre (Apps and Apis or if its after 4pm Afterhours Support) informing us what you have tried as well as supplying the following information:
- App Name,
- Whether it is Mobi or C#,
- As much information of what the problem you are experiencing, and
- When it first started.